Return Policy

NVK Jewelry offers a 7-day return policy on eligible in-stock items. Please contact us within 7 days of receiving your order if you would like to request a return or exchange.

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To be eligible, merchandise must be unworn, unaltered, undamaged, and returned in its original packaging. All returns must be approved by NVK Jewelry before being shipped back.

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A 10% restocking fee applies to approved returns. Any applicable reconditioning fees may also be deducted if an item requires cleaning, polishing, repair, or restoration before it can be resold.

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Shipping charges are non-refundable. Customers are responsible for return shipping costs unless NVK Jewelry determines that the item received was incorrect, damaged, or defective.

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Custom, Special Order & Engraved Jewelry

All custom-made, special-order, personalized, resized-to-order, and engraved jewelry is final sale and is not eligible for return, exchange, refund, or store credit.

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Please allow up to an additional 5 business days for orders requiring custom engraving.

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If a custom or special-order item arrives damaged or defective, please contact NVK Jewelry within 7 days of delivery. NVK Jewelry will review the claim and, if the item is determined to be defective, will repair or correct the item at no charge.

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Damaged, Defective or Incorrect Items

Please contact NVK Jewelry within 7 days of delivery if your order arrives damaged, defective, or incorrect.

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NVK Jewelry will inspect the returned merchandise and determine the validity of the claim. Approved defective or incorrect items will be repaired, replaced, or otherwise corrected as appropriate.

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How to Make a Return

Please contact NVK Jewelry before sending any return. Unauthorized returns may not be accepted.

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Once your return is approved:

• Securely package the item in its original packaging.

• Customers are responsible for the return shipping label and return shipping costs unless otherwise approved by NVK Jewelry.

• We strongly recommend using insured shipping with tracking and signature confirmation.

• NVK Jewelry is not responsible for return packages that are lost, stolen, or damaged while in transit.

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Return Mailing Address:
NVK J LLC
2100 Standiford Ave STE 12 #264
Modesto, CA 95350

Refunds, Exchanges & Store Credit

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Once an approved return is received and inspected, please allow 3–5 business days for NVK Jewelry to process the return.

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Approved refunds, exchanges, or store credits will be issued for the eligible amount after any applicable 10% restocking fee, reconditioning fee, or other non-refundable charges have been deducted.

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The time it takes for a refund to appear on your account may vary depending on your bank or payment provider.

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For questions regarding an order or return, please contact NVK Jewelry before sending merchandise back.